Privacy Policy

Effective date: July 28, 2026

Legal Help Services (“Legal Help Services,” “we,” “us,” or “our”) operates this website and the claim-review service offered through it. This Privacy Policy explains what personal information we collect, why we collect it, who we share and sell it to, how long we keep it, and the choices and rights you have.

We are not a law firm. We do not provide legal advice and we do not represent you. We are a legal advertising and claim-review service. If you submit information to us and your claim appears to qualify, we share that information with a participating attorney or law firm, and we are paid for that referral. Submitting information to us does not create an attorney–client relationship, and information you send us is not protected by attorney–client privilege.

This policy applies to information we collect through our websites, landing pages, forms, and the phone, text, and email conversations that follow a submission. It does not apply to the privacy practices of any attorney, law firm, or other third party who receives your information — once your information reaches them, their own privacy policy governs what they do with it.

The short version

The full detail is below, but here is the substance in plain terms:

We ask about your health. Our claim forms ask about injuries, medical devices, medications, diagnoses, and treatment. We need that information to evaluate whether you may have a claim.
We sell your information. When your submission matches a participating attorney or law firm, we transmit it to them and we are paid for it. Under California law and several other state laws, that is a “sale” and a “share.” You can opt out.
We will call, text, and email you. If you give consent, we and our partners may contact you about your potential claim, including by automated means. You can withdraw that consent at any time.
We keep your information for a long time. Litigations change over time, and a claim that does not qualify today can qualify years later. We explain our retention purposes below.
We use advertising and analytics tools that receive certain information about you, including identifiers we scramble before sending.
You have rights to know, delete, correct, opt out of sale and sharing, and limit how we use sensitive information.

Information we collect

Information you give us

When you complete a claim form, request a callback, or speak with our intake team, we collect:

Contact and identity information — your name, phone number, email address, mailing address, city, state, and ZIP code.
Claim and health information — your answers to our claim questions. Depending on the litigation, these can include the medical device or product involved, medications you have taken, the injuries or symptoms you experienced, dates of surgery, implant, diagnosis or treatment, the facilities or providers involved, and whether you have already retained counsel.
Anything else you choose to tell us — free-text notes on a form, and what you say in a phone call, voicemail, text message, or email exchange with our team.
Signing and case documents — if you proceed, the retainer agreement you sign electronically, medical authorizations, and records or documents submitted in connection with your claim.

Information collected automatically

When you visit our sites, we and our service providers collect:

IP address, browser and device type, operating system, and general location derived from your IP address or ZIP code.
Pages viewed, links clicked, time on page, referring page, and the path you took through a form.
Advertising and campaign identifiers, including UTM parameters and click identifiers set by advertising platforms.
A session identifier that lets us connect your page views to the submission that resulted from them.
Information stored through cookies and similar technologies — see Cookies, advertising, and analytics.

Information from other sources

Marketing partners and lead vendors. We work with third parties who operate their own websites and advertising and who transmit consumer submissions to us. If you submitted a form on one of their sites, we receive the information you gave them, including your claim answers and the record of the consent you provided.
Advertising and analytics platforms that report on the performance of our campaigns.
Attorneys and law firms we work with, who may tell us the outcome or status of a claim we referred.
Public and commercially available sources, such as address and phone validation services, used to confirm and correct contact details.

How we use information

We use the information described above to:

Evaluate your potential claim against the criteria of active litigations, including having a person review your submission.
Contact you about your submission by phone, text, email, or mail — to confirm details, ask follow-up questions, schedule a callback, or tell you what we found.
Refer you to a participating attorney or law firm and transmit your information to them, including the documents needed to open a file.
Support the signing process, including sending a retainer agreement for electronic signature and collecting medical authorizations.
Re-evaluate your submission against future and related litigations. This is important, so we want to be explicit about it: mass-tort litigations change over time. Products, devices, and injuries that are not part of a litigation when you contact us are sometimes added later, and entirely new litigations emerge involving the same product. We retain your submission so that we can identify you as a potential claimant if that happens, and contact you about it — which may be months or years after your original submission, and may concern a claim different from the one you originally asked about. See How long we keep information and Calls, texts, and recordings.
Operate, secure, and improve our services, including troubleshooting, fraud and abuse prevention, duplicate detection, quality review of our intake team's work, and analytics.
Measure and improve our advertising, including reporting conversions to advertising platforms and building audiences.
Comply with law and to establish, exercise, or defend legal claims — including retaining records of the consent you gave us and of what was submitted, so that we can respond to a dispute or regulatory inquiry.

We sell your information to attorneys and law firms

Our business is connecting people who may have claims with lawyers who handle them. When your submission matches the criteria of a participating attorney or law firm, we transmit your information to that attorney or firm and we receive payment for doing so. The information we transmit generally includes your name, contact details, ZIP code, and your answers to the claim questions — including your health-related answers — together with the record of your consent.

Under the California Consumer Privacy Act and comparable laws in other states, this is a “sale” of personal information and may also be a “share” for cross-context behavioral advertising. We disclose it plainly here rather than describing it only as “sharing with partners.” You have the right to opt out — see Your privacy rights and choices, or use the Do Not Sell or Share My Personal Information link in our footer.

We may also transmit your information to more than one attorney or firm, and if the first firm cannot assist with your matter, your information may be referred to another.

Service providers

We share information with vendors who process it on our behalf and under contract, including providers of website and application hosting, databases and storage, telephone and text messaging, email delivery, electronic signature, document storage, call recording and transcription, address and phone validation, and analytics. They are permitted to use the information only to perform services for us.

Advertising and analytics platforms

We share certain information with advertising and analytics platforms, including Meta and Google, so we can measure campaign performance and reach relevant audiences. For identifiers such as your name, email address, phone number, and ZIP code, we apply a one-way cryptographic hash before transmission — the platform receives a scrambled value rather than the plain text. We also transmit platform-set advertising identifiers taken from your browser, and information about the event that occurred, such as a completed form. We do not transmit your health-related answers to advertising platforms.

Other disclosures

Legal and safety. When required by law, subpoena, or legal process; to enforce our terms; to protect the rights, property, or safety of any person; or to investigate fraud or abuse.
Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets, including in bankruptcy.
With your direction. Any other disclosure you ask us to make or agree to at the time.

We do not rent or lease your information to unrelated marketers, and we do not sell information to data brokers for general marketing purposes.

Health-related information

Because we evaluate injury claims, much of what you tell us is information about your health. We treat it as sensitive.

We are not a HIPAA covered entity, and we are not your health care provider. The information you give us is not protected health information under HIPAA when it is in our hands, and HIPAA's protections do not apply to it. Several state laws — including the Washington My Health My Data Act, the Nevada consumer health data law, and the sensitive-personal-information provisions of the California Consumer Privacy Act — do apply, and this section describes how we handle that information.

What we collect and why. We collect health-related information only through the questions on our claim forms and through what you tell our intake team. We use it to evaluate whether you may have a claim, to refer you to an attorney, and to re-evaluate your submission against future and related litigations.

Who receives it. Your health-related answers are transmitted to the attorney or law firm we refer you to, and to service providers that store or process the information for us. They are not transmitted to advertising platforms.

Your control. You can decline to answer any question, though we may not be able to evaluate your claim without the answers. You may ask us to delete your information, to limit our use of sensitive information, or to stop the transmission of your information to attorneys and law firms — see Your privacy rights and choices. If you ask us to stop, we stop, and your information is not transmitted further.

Residents of Washington, Nevada, and other states with consumer health data laws have additional rights over health-related information, including the right to withdraw consent to its collection and sharing and the right to have it deleted. Contact us using the details in How to contact us and we will honor those requests.

Consent to be contacted. When you submit a claim form and agree to be contacted, you give your prior express written consent for Legal Help Services and the participating attorneys or law firms we work with to contact you at the phone number and email address you provided — including calls and text messages made using an automatic telephone dialing system or a prerecorded or artificial voice. Consent is not a condition of any purchase or of any legal service. Message and data rates may apply.

Withdrawing consent. You can withdraw your consent at any time. Reply STOP to any text message to stop texts. Tell any representative you speak with that you want to be placed on our do-not-call list. Or contact us using the details in How to contact us. We honor withdrawal requests promptly, and we maintain an internal do-not-call list.

Contact about other litigations. As described in How long we keep information, we may contact you in the future about a litigation different from the one you originally submitted for. If you would rather not hear from us about anything other than your original submission, tell us and we will note it — and you can withdraw consent entirely at any time using the methods above.

Recording and monitoring. Calls with our intake team may be monitored or recorded for quality assurance, training, and to document what was discussed. Voicemail messages you leave for us are stored and may be converted to text automatically. Text message conversations are stored. Where the law of your state requires your consent to record, we will notify you and obtain consent at the start of the call.

Email. You can unsubscribe from marketing emails using the link in any such email. We may still send you non-marketing messages about a submission you made or a claim in progress.

Cookies, advertising, and analytics

We and our partners use cookies, pixels, tags, software development kits, and similar technologies to operate our sites, remember your preferences, measure how our pages and forms perform, and deliver and measure advertising.

Strictly necessary technologies keep the site working — maintaining your session, keeping your place in a form, and protecting against abuse. These cannot be switched off.
Analytics technologies help us understand how visitors use our sites so we can improve them.
Advertising technologies help us show relevant ads on other services and measure whether those ads worked. This category involves sharing information with advertising platforms and can constitute a “sale” or “share” under state privacy laws.

Your choices. Our consent banner lets you accept or decline non-essential cookies, and you can reopen it at any time using the Do Not Sell or Share My Personal Information link in the footer. You can also set most browsers to refuse cookies, though parts of our sites may not work correctly if you do.

Global Privacy Control. We honor the Global Privacy Control (GPC) signal. If your browser or extension sends a GPC signal, we treat it as a request to opt out of the sale and sharing of your personal information for that browser. We record that opt-out.

Do Not Track. Browser “Do Not Track” signals are not standardized. We respond to GPC as described above; we do not separately respond to other Do Not Track signals.

How long we keep information

We keep personal information for as long as we have a stated purpose for it, and then we reduce or remove it. Different information has different purposes and therefore different lifespans.

Submissions that resulted in a signed case. We retain the case record, including the documents and the record of what was submitted and consented to, for as long as necessary to support the representation, to answer questions from the attorney or firm about the referral, and to establish or defend legal claims. In practice this is a long period, because injury litigation frequently runs for many years and questions about a referral can arise well after it was made.
Submissions we transmitted to an attorney that did not result in a signed case. We retain these for as long as necessary to document the referral and to resolve any dispute about it.
Submissions that did not qualify, or that we did not transmit. We retain the claim answers and your contact details so we can re-evaluate you against future and related litigations, as described above. We reduce these records over time by removing free-text notes, call recordings, transcripts, and message content that are not needed for that purpose.
Records of consent and of opt-out requests. We retain these for as long as needed to demonstrate that we honored your choices and to defend against claims, which is generally longer than we keep the underlying submission. Federal law gives consumers four years to bring certain claims about calls and texts, so consent records are kept at least that long.
Duplicate, invalid, and abusive submissions. Retained only briefly, for fraud and abuse detection.
Advertising, analytics, and web log data. Retained on a shorter cycle than claim information.

Where we no longer need information but cannot delete a record entirely — for example because it supports financial or audit records — we remove or obscure the personal details within it instead of keeping them.

You do not have to wait for a retention period to run. You can ask us to delete your information at any time, and we will do so except where we are required to keep something — for example a record of your own opt-out request, or information tied to a claim an attorney has already opened. See Your privacy rights and choices.

Your privacy rights and choices

Depending on where you live, you may have some or all of the following rights. We extend the core choices below to everyone who contacts us, regardless of state.

Know and access. Ask what personal information we have collected about you, where it came from, why we collected it, and who we disclosed or sold it to.
Delete. Ask us to delete personal information we collected from you, subject to exceptions — for example, we may need to keep records of your consent, or information tied to a claim already referred to an attorney.
Correct. Ask us to fix inaccurate personal information.
Opt out of sale and sharing. Tell us not to sell or share your personal information. Use the Do Not Sell or Share My Personal Information link in our footer, send a Global Privacy Control signal, or contact us directly.
Limit the use of sensitive personal information. Ask us to limit our use and disclosure of sensitive personal information, including health-related information, to what is necessary to provide the service you asked for.
Withdraw consent to be contacted. See Calls, texts, and recordings.
Non-discrimination. We will not deny you service, charge you a different price, or provide you a lesser service because you exercised a privacy right.
Appeal. If we decline your request, you may appeal that decision. We will respond to the appeal in writing.

How to submit a request

Email us at Inquires@legalhelp.services with “Privacy Request” in the subject line, and tell us what you would like us to do. We will ask for enough information to verify your identity before we act — typically the name, phone number, and email address you originally submitted — and we use that information only to verify you.

We aim to acknowledge requests within ten days and to resolve them within forty-five days. Where a request is complex we may take longer, and we will tell you if that happens.

Authorized agents. You may use an authorized agent to submit a request on your behalf. We will ask for proof of the agent's authority and may ask you to verify your identity directly.

How we protect information

We use administrative, technical, and physical safeguards designed to protect personal information against loss and against unauthorized access, use, or disclosure. These include encrypted connections between your browser and our sites, role-based access controls that limit which of our staff can reach which records, logging of staff access to claim records, restricted-access hosting environments, and review of our practices as the service changes.

We are continuing to strengthen these safeguards, and this section will be updated as we do.

No system is perfectly secure, and we cannot guarantee that our safeguards will never be defeated. If a breach affecting your personal information occurs, we will notify you and the appropriate authorities as required by law.

Other important information

Children

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, contact us and we will delete it. Where a claim concerns an injury to a minor, we expect the submission to be made by a parent or legal guardian.

Other websites

Our sites and communications may link to websites we do not operate, including the websites of attorneys and law firms. We are not responsible for their privacy practices. Review their policies before providing information to them.

Where we operate

We are based in the United States and our services are directed to people in the United States. If you access our sites from outside the United States, understand that your information will be transferred to and processed in the United States.

Changes to this policy

We may update this policy. When we do, we will change the effective date at the top and post the updated policy here. If the changes are significant, we will provide a more prominent notice. Your continued use of our services after an update means you accept the updated policy.

How to contact us

Questions, requests, or complaints about this policy or our privacy practices go to Inquires@legalhelp.services. For a privacy rights request, put “Privacy Request” in the subject line so it reaches the right person quickly.

If you are not satisfied with how we handled your request, you may escalate it by replying to our response and asking for a review, and you may also contact your state attorney general's office.